Return and Exchange Policy:

Seven-day Return Guarantee

BLÅMIÄO only provides return and exchange services for products with damages, shipping/postal errors, or quality issues. If the product ordered by the customer indeed has quality issues and has been verified by our staff, we will arrange for a refund or return service as soon as possible. Within the first 7 days after the customer receives the goods, we promise to provide return and exchange services for products with damages, shipping/postal errors, or quality issues. We are not responsible for any damages or losses caused by third-party transportation.


Return Procedure

Customers must notify us of the return or exchange request by email at online.sales@blamiao.com or WhatsApp at (+852) 6586 8726 within the first 7 days of the return period after receiving the goods, and attach pictures of the damaged product. We will evaluate the situation and contact the customer as soon as possible to arrange a solution. All BLÅMIÄO products must be returned in the original packaging, which must be intact and must not be defaced or damaged in any way, otherwise, additional fees may be charged. BLÅMIÄO has the final decision right for product returns and exchanges. In case of any dispute, both parties must adhere to the non-exclusive jurisdiction of the Hong Kong law.


Return Shipping Fees

The customer is responsible for the shipping cost of returned or exchanged goods. BLÅMIÄO is not responsible for any losses caused by transportation or other reasons, and we recommend customers to choose a reputable logistics method with a tracking number.


Customer Pick-up

Promotional products that are picked up at the pick-up point cannot be returned or exchanged, including special offer or promotional items. After the customer confirms the purchase, we will assist the customer in checking the goods, testing the product functions, and ensuring that the product is operating normally. If the product is found to be defective and damaged, the customer can request an immediate product exchange or cancel the transaction. Goods sold are non-exchangeable and non-refundable.


Reasons for Return

In addition to problems related to product quality and mistakes made by our company, problems caused by customers, third-party organizations, government departments, or other reasons (see Note 1) are not considered valid reasons for return by our company, and we reserve the right to reject such return requests. For any losses caused by customers, third-party organizations, government departments, or other reasons, our company will not take any responsibility.


Refund Procedure:

After receiving the returned product, we will provide a full refund (excluding shipping fees) through the original payment method. The refund process is generally completed within 4-6 weeks.


Order Cancellation Policy:

To provide quality service to customers, customers can cancel orders before the payment process is completed. If the customer has completed the payment process, the order is being processed, the product has entered the production process, or the product is in a shipped state, due to the nature of the products we sell (see Note 2), we will not be able to cancel the order.



Notes:
1.
a. Concerning problems caused by customer errors, including but not limited to the following situations:
I. The customer finds that they do not need the product after ordering;
II. Problems arising from personal preferences after the customer orders the product;
III. The customer leaves incorrect contact information, including phone numbers, email addresses, and delivery addresses, causing our company to be unable to contact the customer in time, or to send the goods to the wrong address;
IV. The product suffers from poor conditions such as dampness, mold, fading, or fragmentation due to lack of proper care.

b. Regarding problems caused by third-party mistakes, these include but are not limited to the following situations:
I. Damage caused to the goods during transportation by the third-party logistics company or delivery personnel;
II. The third-party logistics company or delivery personnel cause logistics delays due to weather conditions or other force majeure circumstances, preventing the recipient from receiving the goods at the specified date or time;
III. The third-party logistics company or delivery personnel lose the goods.

c. Regarding problems caused by other reasons, these include but are not limited to the following situations:
I. The recipient is unable or refuses to sign for the goods;
II. The recipient does not appear at the delivery time or address specified by the customer;
III. The recipient has issues with the goods received due to personal preferences;
IV. The customer did not use a valid discount code (if any) when placing the order;
V. Material costs fluctuate due to supply situations, leading to adjustments in product prices.

2. All our preserved flower products are made to order immediately after the order is received, requiring 7-14 working days. If there are special circumstances (such as a pandemic) affecting the operation of the logistics system, there may be slight delays.

3. The return and exchange policy does not apply to custom flower gift items.